Delivery

UK ORDERS

For a mini letter or card only, Mini Mail charges 99p for postage within the UK. Delivery of mini parcels is £2.99. We currently offer only standard UK delivery. Goods are normally shipped the same or next working day once you’ve successfully placed an order. During busy periods, such as Christmas, dispatch and delivery could take longer but items will always be shipped within 3 working days from the time of ordering.

Packages are sent second class via Royal Mail – this is a non-trackable service; please allow 3 to 5 working days for delivery. Shipments are made Monday to Friday (excluding UK public holidays), so if you place an order on a weekend it will be dispatched the following Monday.

Please double-check your details when you place an order. We cannot be held responsible if your package is undeliverable due to an incorrect, incomplete or invalid shipping address being entered. You will need to place a new order.

If your order fails to arrive within the expected timeframe, please check whether an attempted delivery has been made – a card should have been left, so that you can arrange redelivery or collect the parcel from your local sorting office. Alternatively, your packet may have been left with a neighbour or in a safe place, or Royal Mail may simply be experiencing a delay. If your order still has not arrived 10 working days after it was dispatched, please get in touch. Please note that if you have not informed us within one calendar month of dispatch that your parcel has failed to arrive, it will be assumed that your order has been delivered and refunds or replacements will not be made. 

All delivery costs are non-refundable unless we have made a mistake and sent incorrect, faulty or damaged items.

 

INTERNATIONAL ORDERS

Mini Mail is now winging its way around the planet! Delivery can take up to 7 working days, so be sure to order early! 

Standard overseas shipping for a mini card or letter is £3.99, while the cost of sending a mini parcel differs depending on destination. Prices are listed below.

Overseas delivery charges at a glance…  

USA 

MINI LETTER or CARD £3.99

MINI PARCEL £8.99 

Canada 

MINI LETTER or CARD £3.99

MINI PARCEL £6.99 

Australia + New Zealand 

MINI LETTER or CARD £3.99

MINI PARCEL £7.99 

Japan  

MINI LETTER or CARD £3.99

MINI PARCEL £6.99  

Shipments are made Monday to Friday (excluding UK public holidays), so if you place an order on a weekend it will be dispatched the following Monday. There will occasionally be times when circumstances out of our control – such as customs delays and even the weather! – will affect delivery times, so those specified are not guaranteed and given as a guideline only. That said, if your order fails to arrive within the expected timeframe, feel free to get in touch.

Please double-check your details when you place an order. We cannot be held responsible if your package is undeliverable due to an incorrect, incomplete or invalid shipping address being entered. You will need to place a new order.

All delivery costs are non-refundable unless we have made a mistake and sent incorrect, faulty or damaged items. 

Please be aware that deliveries overseas may be subject to import duties or customs charges. We have no control over these fees and they are enforced by the local authorities in the destination country. Any additional fees, duties or local taxes are the responsibility of the recipient. 

Mini Mail cannot deliver to PO Box addresses.