FAQ

Just how small are Mini Mail products? 

Very! Our envelopes are just 3.6cm wide, with letters and cards slightly narrower. Mini parcels are 4cm wide for the teeny version, while the petite parcels containing larger gifts are around 6cm wide. 

 

Do the names and addresses need to be real? 

No. You can write whatever you like on the envelopes or outside of the mini parcels – making them up is half the fun! Just be sure to put the correct shipping and billing addresses when you check out. 

 

How will the recipient read the tiny writing? 

Each order is sent with a tiny reusable magnifying glass for easier legibility. 

 

I'm no good at composing letters – what should I write? 

Don't fret. Just write as you'd talk to the person you're sending it to – it needn't be perfect and a letter is often better if it isn't! If you're really stuck, you're welcome to use the 'petite poem' viewable in the last photo of the 'mini letter' section (with names changed, of course!). 

 

Some of the gifts come in numerous colours – is it possible to choose the one I want? 

If there's a particular gift you'd like to send, please leave a message in the 'special instructions for seller' box or email us with the details and order number and we'll do our best to accommodate. 

 

How do mini letters and cards not get lost in the post?

They cannot be sent as they are – they're too tiny and the envelopes don't even have legal stamps on the front! They're packed in bubble bags and other packaging to ensure that they reach their destination intact. This means that you can put whatever names and addresses you like on the envelope or mini parcel! 

 

I have a question – how do I contact you?

The quickest and easiest way is to email us at minimail@mail.com and we’ll get back to you as soon as we can. 

 

Can I change my order?

That depends – if there’s something you’d like to edit, please email us ASAP at minimail@mail.com and if your order hasn't yet been prepared or dispatched, it should be possible to make changes. 

 

Can I cancel my order?

Only if it hasn’t yet been made or mailed. Email us at minimail@mail.com as soon as you can and we’ll see what we can do. 

 

My order has not arrived – is there a problem?

If your order fails to arrive within the expected timeframe, please check whether an attempted delivery has been made – a card should have been left, so that you can arrange redelivery or collect your package from your local sorting office. Alternatively, it may have been left with a neighbour or in a safe place, or Royal Mail may be experiencing a delay. If your order still has not arrived 10 working days after it was dispatched, please get in touch. 

 

I want to order more than one piece of Mini Mail – what should I do? 

There's no problem if you want multiple items of Mini Mail sent to the same address, but if they're to be sent to different places there will be a postage charge for each destination. So if you're sending, say, two or three pieces of Mini Mail, it's easiest if you place the orders separately so that there's no confusion over shipping addresses and your Mini Mail will be sent to its correct destination. 

 

What if there's a problem with my order?

Oh no! If you’ve received incorrect, faulty or damaged items, please email minimail@mail.com right away and we’ll put it right. 

 

Do you accept international orders?

Yes, we do! We currently ship only to the USA, Canada, Australia, New Zealand and Japan, but will soon be adding more countries to the list. Please see our ‘delivery’ page for details.   

 

Can I use text and/or images from the Mini Mail website?

Copying is bad – didn’t you learn that at school? So, the short answer is no. All content, images and photography on our website is owned by Mini Mail and is protected by copyright laws. Any unauthorised use will be considered a violation of intellectual property rights. No content, images or photographs may be copied, distributed, published or used in any way – in whole or in part – without prior written agreement from Mini Mail. Sorry about that. 

 

Where is Mini Mail based? 

In the south-west of England, on the glorious north Devon coast.